Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number
• Vehicle information — make, model, year, VIN, and service history
• Appointment details — requested service dates, times, and locations
• Chat communications — messages you send through our chat widget
• Technical data — IP address, browser type, pages visited, and referring URL (collected automatically)

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage vehicle service appointments
• Respond to inquiries submitted via our website or chat widget
• Send appointment reminders, service updates, and follow-up communications
• Improve our website, services, and customer experience
• Comply with applicable legal obligations

3. Chat Widget & Third-Party Services

Our website uses a chat widget provided by LeadConnector / HighLevel. When you interact with this widget, your messages and contact details may be processed by LeadConnector on our behalf. Their data practices are governed by their own privacy policy, available at gohighlevel.com/privacy-policy.

We may also use third-party services for analytics, appointment scheduling, and marketing. These services may set cookies or collect usage data as described in their own privacy policies.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies; however, some features of our site may not function properly without them.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers — vendors who assist with scheduling, communications, and website operations, under contractual confidentiality obligations
• Legal authorities — when required by law, subpoena, or to protect our legal rights
• Business transfers — in the event of a merger, acquisition, or sale of business assets

6. Data Retention

We retain your personal information for as long as necessary to provide services to you, maintain business records, and comply with legal obligations. Vehicle service records may be retained for a minimum of seven years.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or call (717) 566-3033.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects when the most recent version was published. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• Email: [email protected]
• Phone: (717) 566-3033
• Address: 50 N Water St, Hummelstown, PA 17036